Our Principles

 

DEDICATION TO TEAM MEMBERS

We provide a healthy work environment, competitive compensation and benefits, flexible scheduling so that our team members can pursue further skills and education, and in-house training and advancement. Most of all, we truly care about our team members!


DEDICATION TO VALUE

We are always looking to provide the best possible value, especially given today’s fast-moving environment of increasing patient acuity and rapidly changing technology. We provide the highest level of service at the lowest possible cost in the following ways:

Our Process is driven by our philosophy of Total Quality Management (TQM); TQM emphasizes continuous, never-ending improvement of all phases of operations. The ongoing, incremental improvements we achieve strengthen our organization each and every day.

Our People are our greatest asset, and developing their commitment has been paramount to our current and future success. 

Our Technology Systems allow us to retrieve accurate information to guide our course of action. These systems allow us to monitor implementation initiatives and daily operations, steering us to successful conclusions and expected outcomes.


DEDICATION TO CUSTOMER SERVICE

Our patients, customers, and partners will always come first. Instead of describing on how we achieve excellent customer service; see what our clients have to say:

Their services are excellent. They are extremely knowledgeable in patient care. They are timely in their arrival. They are courteous in their interactions with staff and patients. I would often hear from patients how the Falcon Crew relaxed them on a ride to a stressful test. The RNs at our Facility had very positive comments about the Falcon Crews. I, on several occasions, accompanied the Falcon RN to assist with a critical patient, and I was very impressed by their expertise and professional skill. I would be happy to discuss the Falcon Ambulance Company further with anyone.
— Chief of Cardiology, Kaiser Vallejo
Our Experience with Falcon over the last eight years has been very positive. They have been cooperative, and our clinical staff has been satisfied with the quality of their services.
— Manager, Managed Care NorthBay Healthcare